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Goodwill & Negotiation Goodwill Letters

Goodwill Adjustment Request - Late Payment Due to Medical Crisis

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When to use it

Use when requesting a one-time courtesy removal of a late payment mark caused by an unexpected medical emergency or hospitalization.

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Bracketed fields are filled in from your account when you generate it.

[CLIENT FULL NAME] [CLIENT ADDRESS LINE1] [CLIENT CITY], [CLIENT STATE] [CLIENT ZIP] DOB: [CLIENT DOB] | SSN (Last 4): [CLIENT SSN LAST4] Date: [TODAY] [RECIPIENT NAME] [RECIPIENT ADDRESS BLOCK] RE: GOODWILL ADJUSTMENT REQUEST - Courtesy Late Payment Removal for Account #[ACCOUNT ACCOUNT NUMBER MASKED] Dear Customer Relations / Executive Service Team, I am writing to express my sincere appreciation for my ongoing relationship with [ACCOUNT CREDITOR NAME] regarding Account #[ACCOUNT ACCOUNT NUMBER MASKED]. I value my credit standing and have consistently strived to maintain an exemplary payment record. I am reaching out to humbly request a one-time goodwill adjustment regarding late payment entries reported on [ACCOUNT LATE DATES]. REASON FOR HARDSHIP: During [HARDSHIP DATES], I experienced an unexpected and severe medical crisis: [HARDSHIP REASON]. The unforeseen medical emergency and resulting hospital costs temporarily disrupted my financial routines, leading to the isolated late payments noted above. Since recovering from this hardship, I have brought the account current and maintained a flawless payment history. The derogatory marks on my credit report continue to hamper my financial recovery. Because these isolated delinquencies do not reflect my overall creditworthiness or current financial commitment, I respectfully ask [ACCOUNT CREDITOR NAME] to submit a goodwill adjustment to Equifax, Experian, and TransUnion removing the late payment notations for [ACCOUNT LATE DATES]. Thank you for your consideration, understanding, and continued partnership. Sincerely, [CLIENT FULL NAME] Sent via Certified Mail, Return Receipt Requested: [LETTER CERTIFIED NUMBER]

Legal basis

Creditor Discretionary Reporting Authority15 U.S.C. ยง 1681s-2

Enclose

  • Medical documentation or hospital discharge summary (optional)
  • Proof of current good standing

Before you send

  • Account is currently open and in good standing with on-time payment history since the hardship
Know this first
  • Goodwill requests are voluntary requests for creditor grace, not statutory rights.
  • Keep tone polite, appreciative, and humble.

Follow up

Allow about 45 days for a response.