← Letter Library
Goodwill & Negotiation Goodwill Letters
Generate this letterGoodwill Adjustment Request - Late Payment Due to Medical Crisis
When to use it
Use when requesting a one-time courtesy removal of a late payment mark caused by an unexpected medical emergency or hospitalization.
Preview
Bracketed fields are filled in from your account when you generate it.
[CLIENT FULL NAME]
[CLIENT ADDRESS LINE1]
[CLIENT CITY], [CLIENT STATE] [CLIENT ZIP]
DOB: [CLIENT DOB] | SSN (Last 4): [CLIENT SSN LAST4]
Date: [TODAY]
[RECIPIENT NAME]
[RECIPIENT ADDRESS BLOCK]
RE: GOODWILL ADJUSTMENT REQUEST - Courtesy Late Payment Removal for Account #[ACCOUNT ACCOUNT NUMBER MASKED]
Dear Customer Relations / Executive Service Team,
I am writing to express my sincere appreciation for my ongoing relationship with [ACCOUNT CREDITOR NAME] regarding Account #[ACCOUNT ACCOUNT NUMBER MASKED]. I value my credit standing and have consistently strived to maintain an exemplary payment record.
I am reaching out to humbly request a one-time goodwill adjustment regarding late payment entries reported on [ACCOUNT LATE DATES].
REASON FOR HARDSHIP:
During [HARDSHIP DATES], I experienced an unexpected and severe medical crisis: [HARDSHIP REASON]. The unforeseen medical emergency and resulting hospital costs temporarily disrupted my financial routines, leading to the isolated late payments noted above.
Since recovering from this hardship, I have brought the account current and maintained a flawless payment history. The derogatory marks on my credit report continue to hamper my financial recovery.
Because these isolated delinquencies do not reflect my overall creditworthiness or current financial commitment, I respectfully ask [ACCOUNT CREDITOR NAME] to submit a goodwill adjustment to Equifax, Experian, and TransUnion removing the late payment notations for [ACCOUNT LATE DATES].
Thank you for your consideration, understanding, and continued partnership.
Sincerely,
[CLIENT FULL NAME]
Sent via Certified Mail, Return Receipt Requested: [LETTER CERTIFIED NUMBER]
Legal basis
Creditor Discretionary Reporting Authority15 U.S.C. ยง 1681s-2Enclose
- Medical documentation or hospital discharge summary (optional)
- Proof of current good standing
Before you send
- Account is currently open and in good standing with on-time payment history since the hardship
Know this first
- Goodwill requests are voluntary requests for creditor grace, not statutory rights.
- Keep tone polite, appreciative, and humble.
Follow up
Allow about 45 days for a response.