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Goodwill & Negotiation Hardship Assistance
Generate this letterFinancial Hardship & Temporary Forbearance Request
When to use it
Use BEFORE falling behind on payments when facing unexpected financial strain to negotiate a temporary payment plan or forbearance.
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Bracketed fields are filled in from your account when you generate it.
[CLIENT FULL NAME]
[CLIENT ADDRESS LINE1]
[CLIENT CITY], [CLIENT STATE] [CLIENT ZIP]
DOB: [CLIENT DOB] | SSN (Last 4): [CLIENT SSN LAST4]
Date: [TODAY]
[RECIPIENT NAME]
[RECIPIENT ADDRESS BLOCK]
RE: REQUEST FOR TEMPORARY HARDSHIP FORBEARANCE / PAYMENT ASSISTANCE - Account #[ACCOUNT ACCOUNT NUMBER MASKED]
Dear Loss Mitigation / Customer Assistance Department,
I am writing to proactively request temporary financial hardship assistance or forbearance on my account #[ACCOUNT ACCOUNT NUMBER MASKED] with [ACCOUNT CREDITOR NAME].
STATEMENT OF FINANCIAL HARDSHIP:
Due to [HARDSHIP REASON] occurring during [HARDSHIP DATES], my household monthly income has experienced a severe temporary reduction. I am taking immediate proactive steps to manage my obligations responsibly and avoid default.
PROPOSED TEMPORARY ARRANGEMENT:
I am requesting a temporary 3 to 6 month forbearance plan, fee waiver, or interest rate reduction that would allow me to make reduced monthly payments of [ACCOUNT CORRECT INFORMATION] while I stabilize my finances.
Crucially, I request that [ACCOUNT CREDITOR NAME] agree to report the account as "Current" or "In Forbearance" under special comment codes during this assistance period so that my credit standing is preserved.
I appreciate your willingness to work with dedicated customers facing temporary hardship.
Sincerely,
[CLIENT FULL NAME]
Sent via Certified Mail, Return Receipt Requested: [LETTER CERTIFIED NUMBER]
Legal basis
Creditor Loss Mitigation PoliciesInteragency Guidance on Credit Risk ModificationEnclose
- Proof of financial hardship (income statement, medical bill, or layoff notice)
Before you send
- Account is currently open and not yet charged off
Know this first
- Be clear about what reduced monthly payment you can realistically afford.
Follow up
Allow about 15 days for a response.