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Original Creditors & Furnishers Billing Disputes

FCBA Notice of Billing Error - Statement Inaccuracy Dispute

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When to use it

Use within 60 days of receiving a billing statement that contains an arithmetic error, uncredited payment, or unauthorized charge on an open credit card account.

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Bracketed fields are filled in from your account when you generate it.

[CLIENT FULL NAME] [CLIENT ADDRESS LINE1] [CLIENT CITY], [CLIENT STATE] [CLIENT ZIP] DOB: [CLIENT DOB] | SSN (Last 4): [CLIENT SSN LAST4] Date: [TODAY] [RECIPIENT NAME] [RECIPIENT ADDRESS BLOCK] RE: NOTICE OF BILLING ERROR UNDER FAIR CREDIT BILLING ACT (15 U.S.C. § 1666) - Account #[ACCOUNT ACCOUNT NUMBER MASKED] Dear Billing Inquiry Department, This letter serves as a formal Notice of Billing Error pursuant to the Fair Credit Billing Act (15 U.S.C. § 1666) and Regulation Z (12 CFR § 1026.13). I am writing within 60 days of receiving my billing statement to dispute an error on my revolving credit account. BILLING ERROR DETAILS: - Account Name: [ACCOUNT CREDITOR NAME] - Account Number: [ACCOUNT ACCOUNT NUMBER MASKED] - Date of Statement: [ACCOUNT DATE REPORTED] - Disputed Charge / Error: [ACCOUNT DISPUTE REASON] - Correct Amount: [ACCOUNT CORRECT INFORMATION] STATUTORY MANDATES UNDER FCBA (12 CFR § 1026.13): 1. Written Acknowledgment: You must acknowledge receipt of this billing error notice in writing within 30 days. 2. Investigation & Resolution: You must resolve this billing error within two complete billing cycles (and no later than 90 days). 3. Prohibition on Collection & Adverse Credit Reporting: Pending resolution, you may NOT attempt to collect the disputed amount, impose finance charges on the disputed amount, or report or threaten to report my account as delinquent to any credit reporting agency. Please investigate this matter, credit my account appropriately, and confirm the resolution in writing. Sincerely, [CLIENT FULL NAME] Sent via Certified Mail, Return Receipt Requested: [LETTER CERTIFIED NUMBER]

Legal basis

15 U.S.C. § 166612 CFR § 1026.13 (Regulation Z)

Enclose

  • Copy of disputed billing statement
  • Proof of payment or transaction receipt

Before you send

  • Billing statement dated within last 60 days showing error
Know this first
  • Must be sent to the creditor's specific billing inquiry address within 60 days of statement mailing date.

Follow up

Allow about 30 days for a response.